FAQs

XOLO PRODUCTS

How can I transfer all my data from the old phone to my new XOLO phone?

You can transfer your data by following the steps mentioned below:
Go to Back-Up & Restore app> Select applications and data you want to back-up -> Give identifiable name to the backup file. This would save all backup data in your SD card


For restoring the data on other device:


Go to Back-up & Restore app-> Tap on “Restore” -> Select the backup file you saved on old device. This would restore all your personal data and app into the new device.

How to take a screenshot on my XOLO smartphone?

To take a screenshot from your XOLO device press the lock and volume down button simultaneously.

What is HIVE? Is it available on all the XOLO smartphones? Can I install XOLO HIVE on phones from other brand?

HIVE is XOLO’s proprietary software platform built on Android that offers a host of new features and enhancements that changes the way you interact with your device. HIVE is currently available on only XOLO devices i.e. Omega 5.0, Omega 5.5 & 8X-1000; but in future, there will be more devices launched with HIVE.

For more information on HIVE, please click here.

From where can I get the information and download the latest software for my XOLO device.

To know more about the latest software and to download them click here

How can I optimize the battery usage of my phone?

You can optimize the battery of your phone by doing the following:

a) Clear cache memory
b) Close all the apps running in background
c) Switch off Bluetooth, Wi-Fi, GPS, LTE, NFC when not in use.
d) Reduce the brightness of your phone.
e) Avoid using live wallpapers
f) Keep on updating your apps.

You can also download the Power Saver App of XOLO to optimize the battery usage of your phone.

How to move apps to SD card?

To move an app to SD card follow these steps: Go to device settings -- > App --> Choose a particular app you wish to move and select move to SD card. An app can be moved to SD card only in two scenarios: a) App should be a downloaded app b) Developer's permission for moving the app to SD card.

How to connect with WiFi?

Go to settings> WiFi> switch it on> tap on the name of your WiFi router> enter the password> tap on Advance option> Go with IP settings> Select Static option> Scroll up and fill the form with the help of your network operator.

How to set the default storage to SD card?

Go to settings > Storage > Select the SD card in Default write disk.

How to uninstall an app?

Go to settings > App > Downloaded > Select the app which you want to uninstall > Tap on Uninstall.

How to activate 3G?

Go to setting> More > Mobile network > 3G services > Network Mode > Select WCDMA/GSM mode.

How to activate Call Waiting?

Select the phone option > tap on option key > go to settings > additional settings > select the call waiting option.

How can I save my phone contacts on to the back up?

Go to phone contacts> Menu> Import /Export contacts> Select options> Export to SD card> Data will be saved on to the SD card in .vcf format

What factors causes low memory on the device?

There are many reasons for this problem, but the cache can often get too full to allow the efficient running of apps. 3rd Party Apps like Cache Cleaner, from the Android Market, let you clean the cache for specific apps to free up memory. You will also need to either uninstall or move apps to an SD card to free up more physical memory.

How to change an existing pattern lock?

Follow these steps to change an existing pattern lock:
Go to settings -> Security ->Screen Lock. Change the current pattern to a new one. If it is disabled, deactivate device admin from XOLO Secure app.

Is rooting of phone preferred?

Not necessary, if you don't want to do any customization or development on phone. Rooting the phone gains the access to privileged mode of phone. Rooting of phone voids the warranty of the device.


XOLO SUPPORT

Services

How can I find a XOLO service center near me?

You can locate a service center near you by clicking here .

How long is the warranty period for XOLO smartphones and accessories?

To know the warranty and service policies, click here .

How can I track the repair status of my mobile phone?

To track the repair status of your mobile, click here .

How can I know the price of spare parts?

To know the price of spare parts, click here .

How can I download the latest updates for my device?

You can check for the availability of updates for your device click here .

Sales

How can I purchase a XOLO smartphone near my location?

You can locate the nearest dealer store and purchase yourself a XOLO device. To locate, click here